Terms & Conditions
These Terms & Conditions apply to orders placed through the FLFFY website. By placing an order, you agree to these terms.
Nothing in these terms limits or excludes any mandatory consumer rights under applicable law.
Orders & Payments
- Prices are displayed in euros (€) and include VAT where applicable, unless stated otherwise.
- Any applicable shipping costs are shown before you complete your order.
- Orders are processed after payment has been received.
- You will receive an order confirmation by email. Please check your order and personalisation details carefully.
- If an order cannot be fulfilled, for example because an item is unavailable, FLFFY will contact you. If FLFFY cancels an order after payment, the amount paid will be refunded to the original payment method.
- FLFFY may refuse or cancel an order for a legitimate reason, such as suspected fraud or a payment issue. If payment has already been received, it will be refunded.
Handmade, Personalised & Custom-Made Products
All FLFFY products are handmade. Some items can also be personalised, engraved, assembled or made to individual measurements.
The statutory right of withdrawal does not apply to goods made to a customer’s specifications or clearly personalised, where this exception is permitted by law. Examples include items with a chosen name or engraving, and products made to custom measurements.
Choosing from standard options does not necessarily make an item personalised or custom-made. Standard products that are not clearly personalised or made to individual specifications remain subject to the statutory right of withdrawal.
Please check names, spelling, measurements, colours and other submitted details before ordering. If an item is made correctly to the details you supplied, a later change of mind or correction to those details may not qualify for a return. If production has started, changes may no longer be possible. This does not affect your legal rights if FLFFY has made an error or the item is faulty.
Products & Handmade Variations
Handmade items may have minor variations in engraving placement, fabric pattern, colour, texture, wood grain or finish. These are not automatically defects, provided the product materially matches its description and the specifications confirmed with you.
Colours may appear slightly different due to lighting, photography or screen settings.
Preparation & Delivery
After each order, FLFFY will contact you to confirm any measurements or personalisation details needed for your items.
Once the required details are confirmed, most orders are ready for dispatch within 1–2 business days. Please allow up to 1 week for preparation.
Delivery times vary by destination and circumstances such as customs processing, local delivery services and service disruptions. FLFFY does not promise a fixed transit time. Tracking details will be emailed once your parcel has been dispatched.
FLFFY remains responsible for your order until it has been delivered, in accordance with applicable consumer law. Please provide a complete and accurate delivery address. If a parcel must be resent because of an incorrect address or because it was not collected, additional shipping costs may apply where permitted by law. We will contact you before arranging a reshipment.
Customs & Import Charges
Orders shipped outside the European Union may be subject to customs duties, import taxes, VAT or other local charges. These are set by the destination country’s authorities and are the customer’s responsibility unless stated otherwise at checkout. Customs clearance may also delay delivery.
Returns & Refunds
Returns and refunds are handled under our separate Returns & Refunds Policy, which forms part of these Terms & Conditions. It explains the return conditions for eligible non-personalised items and the legal exceptions for personalised or custom-made goods.
Product Use & Safety
Please follow the instructions, warnings and care information provided with each product. Inspect products regularly and supervise your dog where recommended.
Any wellness information on the website is for general information only. FLFFY wellness products are not intended to diagnose, treat, cure or prevent disease. Consult a qualified veterinarian if your dog has a medical condition or you are unsure whether a product is suitable.
Nothing in these terms excludes or limits liability where doing so would be prohibited by law.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or incorrect, please contact FLFFY as soon as possible. Include your order number, a description of the issue and clear photographs of the item and packaging where relevant. FLFFY will assess the issue and provide a solution in accordance with your statutory rights.
Intellectual Property
The FLFFY name, logo, branding, original photographs, website text and other materials owned by FLFFY are protected by applicable intellectual property laws. They may not be copied, reproduced, distributed or used commercially without prior written permission.
Third-party trademarks, designs and other intellectual property remain the property of their respective owners.
Privacy
Personal information is processed in accordance with our Privacy Policy and applicable data-protection legislation.
Changes to These Terms
The version published on the website when you place your order applies to that order. Later changes do not affect existing orders.
Applicable Law
These Terms & Conditions are governed by Dutch law. This does not remove any mandatory consumer protections available under the laws of your country of residence.
If you have a concern, please contact FLFFY first so we can try to resolve it.
Business Information
FLFFY
Operated by VG Ladi Holding B.V.
Based in the Netherlands
Registered business address: Drouwenstraat 48 2545WK Den Haag
Chamber of Commerce (KvK): 88624331
VAT number: NL854874264B01
Email: info@flffy.online
Phone & WhatsApp: +31 6 8393 3916