Terms & Conditions

These Terms & Conditions apply to all orders placed through the FLFFY website. By placing an order, you confirm that you have read and accepted these Terms & Conditions.

Nothing in these Terms & Conditions limits or excludes any mandatory consumer rights available under applicable law.

 

Orders & Payments

• All prices are displayed in EUR (€) and include VAT where applicable, unless stated otherwise.
• Any applicable shipping costs will be displayed before the order is completed.
• Orders are processed once full payment has been successfully received.
• After placing an order, you will receive an order confirmation by email.
• Please review all order and personalisation details carefully before completing your purchase.
• FLFFY reserves the right to cancel or refuse an order in the event of suspected fraud, incorrect pricing, payment issues, product unavailability or another legitimate reason.
• If FLFFY cancels an order after payment has been received, the amount paid will be refunded using the original payment method.

 

Personalised & Custom-Made Products

The statutory 14-day right of withdrawal does not apply to products that have been personalised or created according to the customer’s individual choices or specifications.

This includes products featuring:

• A chosen name, text or engraving
• A personalised nameplate
• Custom measurements or special sizing
• Another individually requested detail

Personalised and custom-made products cannot be returned, exchanged or refunded when they have been correctly produced and delivered as ordered.

Customers are responsible for checking the accuracy of all submitted names, spelling, measurements, colours and other personalisation details before placing an order.

FLFFY is not responsible for errors in information submitted or approved by the customer. Once production or personalisation has started, changes or cancellations are no longer possible.

This exclusion does not affect your legal rights if an item arrives damaged, defective, incorrect or does not match the confirmed order details.

Standard products that are only made or ordered after purchase, but are not personalised or created according to individual specifications, remain subject to the statutory right of withdrawal unless another legal exception applies.

 

Products & Personalisation

Many FLFFY products are carefully selected and may be personalised, engraved, assembled or finished by hand.

Minor variations in engraving placement, fabric pattern placement, colour, texture, wood grain, finish or other individually applied details may occur. These natural or handcrafted variations are not considered defects, provided the product materially corresponds with its description and the confirmed order.

Product colours may appear slightly different depending on lighting, photography and individual screen settings.

 

Production & Delivery

Production and preparation times displayed on our website are estimates and may vary depending on order volume, product availability, production schedules and the nature of the personalisation.

Delivery times are estimates and may vary depending on the destination, customs clearance, local courier services and circumstances outside FLFFY’s reasonable control.

FLFFY remains responsible for an order until it has been delivered to the customer, in accordance with applicable consumer law.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs caused by an incorrect address, an uncollected parcel, refused delivery or unsuccessful delivery attempts may be charged to the customer if the parcel needs to be resent.

 

Customs & Import Charges

Orders shipped outside the European Union may be subject to customs duties, import taxes, VAT or other local charges.

These charges are determined by the authorities in the destination country and are the customer’s responsibility unless expressly stated otherwise during checkout.

FLFFY has no control over these charges and cannot predict their amount. Customs clearance may also cause additional delivery delays.

 

Returns & Refunds

Returns and refunds are handled in accordance with our separate Returns & Refunds Policy, which forms part of these Terms & Conditions.

The statutory right of withdrawal applies to eligible non-personalised products. Personalised products and products created according to individual customer specifications are excluded from this right where permitted by law.

 

Product Use & Safety

Customers are responsible for selecting the correct product and size for their dog and for following all provided instructions, warnings and care information.

Products intended for dogs should be inspected regularly and used appropriately. Where supervision is advised, dogs must not be left unattended with the product.

FLFFY wellness products are not medical devices and are not intended to diagnose, treat, cure or prevent any disease. If your dog has a medical condition or you are uncertain whether a product is suitable, consult a qualified veterinarian before use.

FLFFY is not responsible for damage or injury caused by incorrect sizing, failure to follow instructions, unauthorised alterations, normal wear and tear or improper use.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be prohibited by law.

 

Damaged, Defective or Incorrect Products

Customers should contact FLFFY as soon as possible if an order arrives damaged, defective or incorrect.

Please provide the order number, a description of the issue and clear photographs of the product and packaging where applicable.

FLFFY will assess the issue and provide an appropriate solution in accordance with the customer’s statutory rights.

 

Intellectual Property

The FLFFY name, logo, branding, original photographs, written website content and other materials created or owned by FLFFY are protected by applicable intellectual property laws.

These materials may not be copied, reproduced, distributed or used for commercial purposes without prior written permission from FLFFY.

Third-party trademarks, designs and other intellectual property remain the property of their respective owners.

 

Privacy

Personal information is processed in accordance with our Privacy Policy and applicable data-protection legislation.

 

Changes to These Terms

FLFFY reserves the right to update or modify these Terms & Conditions.

The version published on the website at the time the order is placed will apply to that order. Changes made afterwards will not affect existing orders.

 

Applicable Law

These Terms & Conditions are governed by Dutch law.

This choice of law does not deprive consumers residing in another country of any mandatory consumer protection provided by the laws of their country of residence.

If a disagreement arises, we encourage customers to contact FLFFY first so that we can work towards an appropriate solution.

 

Business Information

FLFFY
Based in the Netherlands

Operated by VG Ladi Holding B.V.

Chamber of Commerce (KvK): 88624331
VAT number: NL854874264B01

Email: info@flffy.online
Phone & WhatsApp: +31 6 8393 3916