Shipping & Delivery

Every FLFFY piece is handmade and carefully checked before dispatch. After every order, we’ll contact you to confirm any measurements, sizing or personalisation details needed for your items.

Preparation Time

Once all required details are confirmed, most orders are ready for dispatch within 1–2 business days. Please allow up to 1 week for preparation.

Shipping & Tracking

We ship worldwide with a trusted and reputable delivery partner. Every shipment includes Track & Trace. We’ll email your tracking details once your parcel has been dispatched.

Delivery times vary by destination and current circumstances. Customs clearance, local delivery services, public holidays or unexpected disruptions may cause delays. We don’t publish fixed delivery estimates; please use your Track & Trace link for updates. Shipping costs are shown at checkout.

Delivery Attempts & Returned Parcels

Please check that your shipping address is complete and correct before placing your order. If a parcel is returned to FLFFY because of an incorrect or incomplete address, refused delivery or failure to collect it from a collection point, we’ll contact you to discuss the next steps. If you request redelivery, additional shipping costs will apply.

Customs & Import Duties

For orders shipped outside the European Union, customs duties, import taxes, VAT or other local charges may apply. These charges are set by the destination country’s authorities and are the customer’s responsibility. Customs clearance may also cause delays.

Returns

Eligible non-personalised items may be returned within 14 days of delivery, in accordance with applicable consumer law. Customers are responsible for the direct cost of return shipping. Please contact us before sending an item back so we can provide return instructions.

Personalised or made-to-measure items may not be eligible for a change-of-mind return where permitted by law. This does not affect your legal rights if an item is faulty, damaged or incorrect.

Lost or Damaged Parcels

FLFFY remains responsible for your order until it has been delivered to you. If your parcel appears to be lost or arrives damaged, please contact us as soon as possible. For damage, include clear photographs of the parcel and affected product. We’ll investigate with the delivery partner and help resolve the issue in line with your legal rights.

Questions

For questions about your order, shipping or delivery, please contact us through our Contact page.