Shipping & Delivery

At FLFFY, many of our pieces are personalised to order and carefully prepared by hand. Every order is thoughtfully prepared and carefully inspected to ensure it meets our luxury standards before leaving our studio.

 

Production Time

In-stock personalised items are typically prepared and personalised within approximately 1–2 weeks.

Personalised made-to-order pieces, pre-orders, special sizes and custom requests are carefully prepared within approximately 2–4 weeks, including personalisation.

During busy periods, production may take slightly longer. If this happens, we will keep you informed.

If you have any questions regarding your order or require assistance before placing an order, please don’t hesitate to contact us.

 

Shipping

Once your order is ready, it will be carefully packaged and shipped with one of our trusted delivery partners.

As soon as your parcel has been dispatched, you will receive a shipping confirmation email together with your Track & Trace information, allowing you to follow your order throughout its journey.

Delivery times vary depending on the destination country, customs clearance and local courier services.

 

Delivery Attempts & Returned Parcels

Please ensure that your shipping address is correct before completing your order.

If a parcel cannot be delivered because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or because the parcel was not collected from the designated collection point, it may be returned to FLFFY.

If a returned parcel needs to be shipped again, the customer is responsible for the additional shipping costs required to resend the order.

 

Customs & Import Duties

For orders shipped outside the European Union, customs duties, import taxes, VAT or other local fees may apply.

These charges are determined by the customs authorities in the destination country and are the responsibility of the customer. FLFFY has no control over these charges and cannot predict their amount.

Customs clearance may occasionally cause additional delivery delays beyond our control.

 

Lost or Damaged Parcels

FLFFY remains responsible for your order until it has been delivered to you.

If your parcel arrives damaged or appears to be lost during transit, please contact us as soon as possible and include clear photographs of the parcel and products where applicable.

We will investigate the issue with the shipping carrier and arrange an appropriate solution in accordance with your legal rights.

 

Questions

If you have any questions regarding your order, shipping or delivery, please don’t hesitate to contact us.

Our team is always happy to assist you.