Returns & Refunds

We want you to be delighted with your FLFFY purchase. If for any reason you are not completely satisfied, please read our return policy below.

 

Non-Personalised Items

Non-personalised items may be returned within 14 days of delivery, provided they are:

• Unused
• In their original condition
• Returned in their original packaging

Once we have received and inspected your return, your refund will be processed using the original payment method.

Please note that original shipping costs are non-refundable unless the return is the result of our error.

 

Personalised & Made-to-Order Items

As personalised and made-to-order items are created especially for your little royal, these items cannot be returned, exchanged or refunded unless they arrive damaged, defective or incorrect due to an error on our part.

Please carefully review all personalisation details before placing your order, as we are unable to make changes once production has started.

 

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the product and any damage

We will review your request as quickly as possible and work with you to find the best possible solution.

 

Return Shipping

Unless the return is the result of our error or a defective product, customers are responsible for the cost of returning the item.

We recommend using a tracked shipping service, as FLFFY cannot be held responsible for returns that are lost during transit.

 

Refund Processing

Approved refunds will be processed to the original payment method.

Please note that it may take several business days for your bank or payment provider to process the refund after it has been issued.

 

Questions

If you have any questions regarding returns or refunds, please don't hesitate to contact us.

Our team is always happy to assist you.